Users of the Amazon Fire TV or Firestick may find a common problem with their devices where it keeps crashing and restarting itself over and over again when you plug it in. Try the following steps to troubleshoot this problem.
Use Power Block
Ensure the Fire TV Stick is getting enough power. If you have the USB wire connected to the TV or other device, it may not be getting enough power.
Use a power brick that will supply an ample amount of power and plug it into a wall outlet.
Recommended Power Supplies for Fire TV
- Firestick (All Generations) – 5.25V, 1A, 5W
- Fire TV Cube – 12V, 1.25A, 15W
- Fire TV Box (1st Gen) – 6.25V, 2.5A, 16W
- Fire TV Box (2nd Gen) – 15V, 1.4A, 21W
- Fire TV (Pendant) – 5.2V, 1.8A, 9W
If you have tried a multiple power blocks and you still experience problems, try replacing the power cable.
Unplug the Firestick from its power source and the HDMI port for 20 seconds, then plug it back in. This will reset the hardware, and hopefully be a quick solution to get your Firestick working again.
Replace Remote Batteries
Sometimes low batteries in the Firestick remote can cause the device to restart constantly. Be sure the remote has fresh batteries. Check for other remote controls used around the device that might have low batteries and replace them as well.
Also ensure there are no buttons stuck on the remote, as that can cause problems as well.
Replace Power Cable
I have seen many instances where the power cord being used with the Fire TV Stick is not the proper cable. I have also seen many that have been damaged by being scraped up against sharp tables or electronic equipment. If a different power source doesn’t work for you, try replacing the cable.
Ensure Fire TV is Cool
The Fire TV is designed to shut down whenever it reaches extreme hot temperatures. This prevents the hardware from being damaged.
With all of the different electronics you may have around your TV, it’s easy for things to get a little warm. Try moving the Fire TV to a cooler area with proper ventilation.
If you have tried replacing the power block and cable, but still have problems, a factory reset might help.
Try pressing and holding both the “Back” and “Right” on the Direction Pad simultaneously for 15 seconds. This can be difficult to pull off if the Firestick keeps restarting, but see if holding these buttons down will let you get to the Factory Reset option.
If the above steps haven’t helped you, you’re at a point where you should probably seek a hardware replacement. If you have recently purchased the Firestick, return it to the store. Otherwise, you can go to Amazon for a warranty repair if the Firestick is less than a year old.
I hope these troubleshooting steps have assisted you with solving why your Firestick keeps restarting. Do you have any other suggestions on how to fix this issue? Please share them in the comments.