One of the more common problems people will face when using the Amazon Firestick is that it might keep restarting over and over and never let you get to the Home screen where you can use it. This guide provides some possible solutions to this problem.
Unplug the Firestick from its power source and the HDMI port for 20 seconds, then plug it back in. This will reset the hardware, and hopefully be a quick solution to get your Firestick working again.
Check For Proper Power Supply
The most common cause of this behavior is improper power to the Firestick. Be sure that the Firestick is getting enough power. If you have the Firestick plugged into a USB port on the TV, it might not be supplying enough juice. The power adapter you use with the Firestick must supply at least 5 watts of power.
Be sure to use a power connection from a wall outlet using a compatible power block. You can buy an genuine Amazon power block here, or you can try another USB power block you might already own such as an iPhone or Android. Just be sure it supplies enough power though.
For comparison, a genuine power supply for a Firestick has these power specs: 5.25V, 1A, 5W
If you have tried a multiple power blocks and you still experience problems, try replacing the power cable.
Replace Remote Batteries
Sometimes low batteries in the Firestick remote can cause the device to restart constantly. Be sure the remote has fresh batteries. Check for other remote controls used around the device that might have low batteries and replace them.
Also ensure there are no buttons stuck on the remote, as that can cause problems as well.
If you have tried replacing the power block and cable, but still have problems, a factory reset might help.
Try pressing and holding both the “Back” and “Right” on the Direction Pad simultaneously for 15 seconds. This can be difficult to pull off if the Firestick keeps restarting, but see if holding these buttons down will let you get to the Factory Reset option.
If the above steps haven’t helped you, you’re at a point where you should probably seek a hardware replacement. If you have recently purchased the Firestick, return it to the store. Otherwise, you can go to Amazon for a warranty repair if the Firestick is less than a year old.
I hope these troubleshooting steps have assisted you with solving why your Firestick keeps restarting. Do you have any other suggestions on how to fix this issue? Please share them in the comments.