If you talk to most Roku users, you’ll probably hear stories about times when their Roku would keep restarting repeatedly. This problem is especially annoying since there are many possible causes. In this post, we’ll go over common reasons why your Roku keeps restarting and some troubleshooting steps to take to fix the issue.
- Roku Restarts While Using Different Channels
- Roku Restarts Only When Using Certain Channels
Roku Restarts While Using Different Channels
If the Roku restarts itself no matter which channel you’re in, that would make it seem that the problem is with the Roku hardware or software instead of any one given channel. Try the steps in this section if this is the case for you.
Unplug and Reseat Cables
The first step to try is to disconnect all cables from the Roku and the TV. Unplug the power cable, as well as the HDMI connection from the Roku. Ensure all connections are clean, then plug them all back in. Ensure all cables are securely connected to their ports.
Ensure Roku is Not Overheating
The Roku is designed to shut off whenever it overheats. Check to make sure that the Roku is in an area with good air circulation. Clear any other devices that emit heat away from the Roku. This will keep the Roku cool so that it doesn’t overheat.
Check For System Updates
Check that you’re on the latest stable version of the system software. Check under “Settings” > “System” > “System update” to see if you can force the Roku to complete the update.
Clear the Cache
The Roku stores data in memory to make it access data quicker. Sometimes that data becomes corrupted or takes up too much space. Sometimes this causes a problem with functionality. You can clear the cache by pressing the following buttons on the remote control:
- Home 5 times
- Up 1 time
- Rewind 2 times
- Fast Forward 2 times
If you perform these steps correctly, the screen on your TV will go black for a few minutes, then the Roku will restart.
Check Power Supply
If the power supply isn’t designed to send the proper amount of power to your Roku, it will restart whenever there is a point it can’t draw enough power. Make sure that your Roku is using a genuine Roku power supply that was designed for your specific model.
If you’re using a USB port on your TV to supply power to a Roku Streaming Stick, the TV may not be sending enough power to it. This problem can sometimes be cleared up by resetting the TV. Try unplugging your TV, and leaving it unplugged for about 10 minutes before plugging it back in. Many TV models can be reset by pressing and holding the “Power” button on the TV for 45 seconds. Check the documentation for your TV to learn how to reset your particular model. This will refresh the USB hardware, and hopefully result in proper power being sent to the Roku again.
If you still have problems while using the USB port of the TV to power your Roku, try using a genuine Roku wall power supply instead.
If you’ve arrived at this section and you’re still having problems, it’s time to go to the “Scorched Earth” option. A factory reset. A factory reset will clear all data from your Roku and set it back to the state it was when you first purchased it. To factory reset your Roku, follow these steps:
- From the “Home” screen select “Settings“.
- Choose “System“.
- Select “Advanced system settings” > “Factory Reset“.
Replace Defective Hardware
If you’ve arrived at this point and you are still having problems with your Roku restarting, your problem may be caused by defective hardware.
What I would do is try to replace the power supply and cables used with your device to rule them out from being defective. If you experience problems after that, the Roku box itself may be the issue. I would contact Roku Support at this point to see what they advise.
Roku Restarts Only When Using Certain Channels
If the Roku tends to reboot itself only when using a certain channel, you’ll want to focus on troubleshooting steps regarding that individual channel.
Check For Channel Update
Perhaps the channel just needed to be fixed by the developer and there is an update. Check for updates to channel using the following steps:
- From the Home screen, use the remote control to highlight the channel you wish to update.
- Press *.
- Select “Check for updates“.
Uninstall & Reinstall Channel
Sometimes the data in the channel becomes corrupted and it needs to be removed from the Roku, then reinstalled. To do this, follow these steps:
- From the Home screen, use the remote control to highlight the channel you wish to remove.
- Press *.
- Select “Remove channel“.
- Select “Remove“.
- Wait for the channel to be removed.
- Press “Home” to go back to the Home screen, then select “Streaming Channels“
- Navigate to the channel that needs to be reinstalled, then follow the steps to reinstall it.
Leave Channel Feedback
If you still have problems, and you suspect it’s a problem with a specific channel, I would contact the support department for that channel. You can also leave feedback for the app from the Roku. To do so, highlight the channel on the Home screen, press *, then select “Give us feedback“.
Hopefully something in this list will help you solve your problem with the Roku restarting itself. If not leave me a comment in the section below and I’ll try to respond with other ideas.