Roku users who watch Disney+ have been having problems with the app where they cannot turn off the audio guide narration voice. This is a problem where a voice describes everything on the screen that is happening. The feature is normally used for the vision impaired, but some users who don’t need it struggle to disable it.
Fortunately, we’ve come up with a couple of solutions that seem to work. Give these fixes a try.
Fix 1
- Start playing a video as you normally would.
- Press the * (dash) button on the remote.
- Change the “Audio Track” to an option that doesn’t include “Audio Description“.
- After watching the video for a few minutes, switch the Audio Track back to the one desired.
Fix 2
- Start playing a video as you normally would.
- Press the * (dash) button on the remote.
- Change the “Volume Mode” setting to “Disabled“.
Fix 3
- From the Home page of the Roku, open “Settings“.
- Select “Audio“.
- Ensure that both “S/PDIF” and “ARC” are set to “Stereo“.
Hopefully, one of these 3 sets of steps fixes your issue with Roku and Disney+ playing narration while trying to watch a video. Please feel free to share your own experience in the comments.
Man this was annoying. I could not figure this out for the life of me. Thanks for taking the time to post this.
Thank you!!! I have been fighting this for weeks before finding these solutions!! That descriptive mode was annoying!! Thank you!!
Thank you so very much! I almost just banned Disney+. Lol
None of these worked for me. I’m deleting the app and canceling my subscription
If another device has the descriptive track selected, it will play that way for any device on the same profile.