The final hurdle to get over before you can enjoy your Roku is getting it connected to the WiFi Network. Sometimes, the Roku won’t connect to WiFi like it should. You may also get an error that says “Error 014-40” when you attempt to enter your WiFi credentials. Here are some common solutions if your Roku doesn’t connect to the WiFi network.
Network Name Not Displayed
If the name of the network (SSID) isn’t visible on the list of WiFi networks, you can try these steps.
- Ensure that the SSID is set to broadcast on your WiFi router.
- Check to ensure your Roku is supported on the type of WiFi you have. Some Roku devices won’t work on 5Ghz networks and will only work on 2.4Ghz networks. You could also choose “Private network” then type in the name of the WiFi network to see if that works.
- Check to ensure the Roku is in range of your WiFi network.
Network Name is Displayed
Try these sets of steps if the SSID is showing in the list of WiFi networks.
Fix 1 – Disable Network Pings
Disabling network pings seems to be the most common fix for most people. You have to enter a hidden settings screen on the Roku. To enter this menu, press the following buttons on the remote in proper order.
After performing these steps. The Platform Secret Screen should appear. If not, try pressing the buttons in order again.
Once in the menu, select “System Operations Menu“.
Select “Network Menu…”
Choose “Disable network pings“.
Fix 2 – Soft Reset
Simply restart the Roku to see if that resolves your WiFi connection problems. You can reset using the remote, menus, or by pulling the power cord.
Reset Using Remote
If entered correctly, the Roku will immediately reset.
Reset Using Settings
Start at the Home screen and choose “Settings” > “System” > “System restart” > “Restart“.
Fix 3 – Disable “Use Combined WiFi Names”
If your wireless router has a setting called “Use Combined WiFi Names” or something similar. Disable it to ensure you are using separate network names for your 2.4Ghz and 5.0Ghz wireless networks.
Fix 4 – Connect to a 5Ghz Network
If you live in an urban area, ensure that you are connecting your Roku to a 5Ghz wireless network instead of a 2.4Ghz network. Neighbors who might be close by with their own wireless networks, baby monitors, cameras, and microwaves can cause interference on your 2.4Ghz network.
Fix 5 – Reboot Wireless Router
See if a simple reboot of the router will fix your issue. Either restart it via options from your routers settings, or simply unplug the router for 20 seconds before plugging it back in.
Hopefully with these outlined steps you have successfully connected your Roku to a WiFi network. Let us know how it worked out for you in the comments section.