Users of the Hulu service may encounter a problem where error code P-EDU103 appears on the screen and the video doesn’t play. This guide will help you troubleshoot and fix this error.
Why Does Error P-EDU103 Occur?
This error occurs because Hulu has detected that you are attempting to watch their service on an Internet connection that is mobile or a commercial connection.
Ensure that you are not using an Internet connection from a wireless phone provider, or an Internet connection intended for business use.
If you’re using a VPN service, make sure it is disabled as it may be causing Hulu to erroneously detect that your connection is a mobile of commercial connection.
Unplug Network Equipment
If you are definitely using a residential Internet connection that should have access to Hulu, try unplugging power from your modem for a few minutes, then plugging it back in. This will allow your Internet provider to issue your modem a new IP address.
You can use a site like WhatismyIP to check before and after you unplug the modem to see if the IP address actually changed.
Hopefully, the new IP address is not detected by Hulu as commercial or mobile and works properly.
If you’re still encountering error P-EDU103 when using Hulu and you are 100% certain that you aren’t using a commercial or mobile Internet connection, your best bet is to contact Hulu for support at 1 (888) 265-6650. Have your IP address ready to give the support representative. Ensure the representative that you are using a residential connection to the Internet that should not have any problems. They may have to make some adjustments to their systems to allow your IP address.
I hope this guide has helped you troubleshoot and fix the P-EDU103 error when trying to use Hulu.