Fire TV: Alexa Voice Remote Control Stopped Working

Having a problem with the Alexa Voice remote control feature on the Amazon Fire TV Firestick? I did too. The Voice Control button just stopped working entirely for me when I was trying to perform a voice search. Here are some steps you can take to fix the issue.


Fix 1 – Restart

First try simply restarting the Fire TV to see if that clears the issue. You can do so with these steps:

  1. From the Home screen, choose “Settings“.
  2. Select “My Fire TV” or “System“.
  3. Choose “Restart“.

You can also press and hold the “Select” and “Play” buttons on the remote simultaneously until the Fire TV resets.


Fix 2 – Reset Remote

  1. Unplug the Fire TV from its power source and wait 60 seconds.
  2. Press and hold the Left ◀, Menu ☰, and Back Fire TV Remote Back Button buttons simultaneously for about 15 seconds.
  3. Wait 5 seconds, then remove the batteries from the remote.
  4. Plug the Fire TV back into its power source and wait 60 seconds.
  5. Place the batteries back into the remote.
  6. Press the Home button on the remote.

Fix 3 – Re-register the Device

The microphone button on the remote usually stops working because the link to your Amazon account is broken. Refresh it by deregistering the Fire TV and re-registering.

  1. From the Home screen, select “Settings” ⚙️ > “Account & Profile Settings > “Amazon account” > “Deregister“.
  2. Confirm your selection by selecting “Deregister” again.
  3. When the registration page loads, sign back in using your Amazon account to re-register the device.

Fix 4 – Check Home Button Setting

  1. From the Home screen, select “Settings” ⚙️.
  2. Choose “Equipment Control“.
    Note: If you can’t enter this menu, this setting won’t cause this problem. Disregard Fix 4 in this case.
  3. Select “Manage Equipment“.
  4. Select “Advanced Settings“.
  5. Ensure that “Home button” is set to “HDMI-CEC Only“.

Fix 3 fixed voice control for my family’s Fire TV Stick. But I have heard Fix 1 has helped many people with this problem too. If you have gone through the steps for all four fixes, your remote may be defective. Your best bet is to purchase a replacement. Let me know how everything worked for you in the comments!

15 thoughts on “Fire TV: Alexa Voice Remote Control Stopped Working”

  1. Finally!!! Thank you! Deregistering and re-registering worked for me. I’ve tried everything and nothing worked. The only thing left was a full factory reset. That would’ve taken forever to reinstall everything.

    Reply
  2. Hi ! I tried all these steps and the alexa voice still won’t work.. The light turns orange-red instead of blue now. Pleaseee help me!

    Reply
  3. Hello Mitch,
    – Josh B. indicated in his post above, on: 3/21/2021 the following:
    “Deregister and re-register worked for me … tried everything and nothing worked. The only thing left was a full factory reset. That would’ve taken forever to reinstall everything”.
    – My question is: isn’t Deregister and re-register pretty much the same as a Factory Reset?
    – Wouldn’t all side loaded apps be lost by Dereregister?
    Please advise.
    Thank you.

    Reply
      • When I did this it did delete some apps and I had to re-down a couple and there were a few updates on a couple of apps which forced me to do that.

        Reply
    • I used every step to fix my remote and the only one that work was number two which was the last one I tried. When I did the registering all I had to do was re-register through my computer which only took 10 seconds and it did not erase any of my stuff. A full factory reset would not fix this problem so you don’t need to do a full factory reset. You just deregister and re-register it’s free

      Reply
  4. The other day the blue light on remote came on. I didn’t know what that meant. Once I realized what it meant, the blue light was off but I went ahead and changed out the batteries anyway. Hi completed step three and Alexa worked one time when I told her to open harry potter movies and she opened Mary Poppins instead. LOL she can’t I had a delayed reaction on that and then she stopped working again. I’ve gone through every option and nothings working. One good thing I finally figured out how to mirror image my Apple phone to my Samsung TV. Thank you for that. I I guess I have to buy a remote control now?

    Reply
  5. I purchased an exact replacement remote from amazon as to have a spare and thats the one that voice wont work on. I press the mic and it brings up text search

    Reply
  6. Restarting the TV worked for me! Thank goodness. Now if I could just figure out why sometimes the channel select button doesn’t work. (Brand new batteries.)

    Reply
  7. Bought a new Fire TV. Turned it on and Alex didn’t work. Restarted the TV (Fix1) after reading the fixes above and Alexa started working. Thanks for the great tip.

    Reply
  8. i’ve been trying to figure out this stupid blue light blinking, but only blinking after i ask Alexa a command, so i de- registered my account and to no avail again!!! So… i ended up having to unplug my Toshiba fire tv for 60 seconds and hold down the buttons like they mentioned in the “FIX 2” and once i had done that (seemed to be a silky thing with the tv off and holding all those buttons down and removing batteries and blah blah) and i hit the little home/house button on the remote and tv turned on but then….a stupid KEYBOARD THINGY POPPED UP, well i then held the home button down for 10 seconds and finally it paired my remote again!!! so if the KEYBOARD THINGY POPS UP….JUST HOLD DOWN THAT HOME BUTTON FOR 10 MORE SECONDS and you should be off to the races…good luck everyone!!

    Reply

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