You just want to watch some TV and your Fire TV / Firestick is stuck on the Fire TV or Amazon logo. Many Fire TV and Firestick users have encountered this problem from time to time. In this post I’ll show you some troubleshooting steps you can take to try to clear this problem.
Unplug then Re-plug Power
If you have waited more than 5 minutes for the Fire TV or Amazon logo to clear, try unplugging the Firestick from its power source for 10 seconds, then plugging it back in.
Plug Into Wall Outlet (Firestick)
You may have been able to power your Firestick by plugging it into a USB port on your TV. But it’s possible that’s exactly what is causing a problem now. Be sure that you are plugging your Firestick into a wall outlet using a power block with the specs: 5.25V, 1A, 5W.
Start in Safe Mode
See if the Fire TV will start in Safe Mode. If you can access the menus in Safe Mode, you can possibly undo whatever setting or app is causing the problem.
To start the Fire TV in Safe Mode, just follow these steps:
- Plug a standard PC keyboard into the USB port. You can learn how to do that with a Firestick here.
- Start the Fire TV, when the Fire TV logo displays, press and hold the following keys on the keyboard: CTRL + ALT + Print Screen + Menu + i.
If done correctly, the Fire TV should start with the words “Safe Mode” at the lower-left part of the screen.
Once in Safe Mode, uninstall apps that may be causing the problem.
If the above steps haven’t solved your problem, you will want to factory hard reset your Fire TV device. A factory reset will clear all data from the Fire TV.
To hard reset, perform these steps:
Press and hold “Right” ◑ on the directional pad and “Back” ⮌ together for 15 seconds, or until you see a message appear that says, “Reset to Factory Defaults“.
Once the message appears, press “Left” on the directional pad and select “OK“, or just let the time tick and the system will automatically reset.
Hopefully, the Fire TV will restart and allow you to go through the setup process to get it working again.
I hope this post has helped you solve the problem were your Fire TV or Firestick is frozen on the Fire TV or Amazon logo screen. Hopefully you’re off the enjoying some leisure time watching TV. Let me know how it worked for you in the comments.