Do you have a problem with the Roku remote not working all of a sudden? I have used Roku devices for over 5 years, and have encountered this problem several times. You can usually fix problems with the Roku remote with these troubleshooting steps.
Check the Batteries
Batteries can short out suddenly, or simply die. Ensure the batteries in your remote are fresh and that they are inserted in the proper direction in the compartment. Spin the batteries around while they are in the compartment to see if that improves the battery connections.
Remove the batteries from the Roku remote for about 15 seconds, then place them back into the remote. This will reset the hardware, and hopefully back up and running.
Reset Roku & Remote
- Remove the batteries from the Roku remote.
- Use the Roku mobile app from your iOS or Android device to navigate to Settings > System > System restart > Restart to restart the Roku. Alternately, you could remove the power cord from the Roku, then plug it back in.
- When the Roku restarts, place the batteries back in the Roku remote.
- Press and hold the “Pair” button inside the battery compartment until you see the pairing light flashing.
Check the Remote
Ensure you are using a Roku remote control that is compatible with your device. Roku TV Streaming Stick remotes will not work with the Roku boxes, and vice versa. Some of the newer remotes also won’t work with older versions of the Roku.
As an owner of three Roku devices, I get the remotes mixed up all the time.
In rare instances, any bright lighting or other electronic devices may interfere with the ability for the remote to communicate with the Roku. Try turning off any lighting around your devices. Shut down anything in the area that uses a Bluetooth channel such as speakers, headphones, or even smartphones.
Hopefully you have fix the problem with the Roku remote not working. If you are still encountering problems, you may need to find a replacement remote or use the Roku mobile app.