Fix: Roku Thumbnail Pictures Are Missing

Roku device owners may find that they have a problem where the thumbnail pictures are not showing for the titles of shows and movies. You can usually fix this problem with one of the following solutions.

Fix 1 – Restart

Performing a system restart will clear the memory and refresh things to allow the thumbnail pictures to be restored. You can reset your Roku with these steps:

  1. From the Home screen, select “Settings”.
  2. Choose “System
  3. Select “Power
  4. Select “System restart“.

Fix 2 – Remove Power

For some people, the restart doesn’t seem to work. In this situation, you will need to pull the power cord from the back of the Roku device. After you have removed the cord, count to 10, then plug it back in.


Hopefully one of these two sets of steps solved your problem with thumbnail pictures not loading. Please share your experience in the comments section below.

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