Much of my time has been wasted trying to figure out how to change Amazon accounts from the Roku app. So I thought I’d write this post up to save others the trip. It would be wonderful to add multiple accounts, but the app only allows you to use one account at a time. If you want to switch accounts, the only way is to unregister the device. Here’s how.
1. Open the Amazon Instant Video app.
2. Choose the “Help & Settings” option.
3. Select “Unregister Device”.
4. Select “Unregister”.
5. Press “Home”.
6. Open the Amazon Instant Video app again. You will be prompted to login. Use the credentials for the Amazon account you wish to use.
Once signed in, your Roku is now ready to use with the new account.
Donna says
September 11, 2014 at 4:17 pmThis is for a later generation Roku? I have a Roku1 and apparently, I’m stuck with just one Amazon Video account unless I want to do a complete system reset each time, which essentially bites.
Thanks for taking the time to write this down…it’s impossible to find on either Roku’s site or Amazon’s.
Joann says
October 21, 2017 at 9:47 amYou have to remove amazon video from your roku and reinstall with new password Highlight the amazon icon do not hit enter hit the setting icon * on Rico device it will pop up a menu screen hit remove channel. Then go to home screen and hit add streaming channels and reinstall amazon video
Tom says
April 25, 2016 at 9:19 amTHANK YOU. This had been driving me nuts.
Mickey says
September 21, 2016 at 7:45 pmThank you. I was pulling my hair out.
AV says
July 8, 2017 at 1:23 pmThanks! Worked like a charm.
Pat Cancellier says
December 24, 2017 at 1:44 pmThank you so much!
808Local girl says
April 10, 2018 at 11:40 pmI have a Roku TCL smart TV how can I add my amazon prime account to my tv service? I tried unregister it didn’t work? I added my account didn’t work need help?
alison says
June 27, 2018 at 8:55 pmthank you!!! this was driving me crazy! first time an internet tip really helped me!
Christine says
January 10, 2019 at 2:41 pmCan you sign back in to the first one you deregistered? It won’t screw up anyone’s account will it? My BF let my daughter borrow his Roku (new one with the earbuds) while he’s out of town for 2 weeks and she is scared to deregister it because she thinks it’s deleting his whole account.
Sharon says
February 12, 2019 at 10:53 pmWe have had Amazon Prime we used with our Dish, but then we got a Roku, registered our Amazon prime with our password and code they gave us and all seemed to go through fine, but when we go to Amazon Prime we get the listings for TV shows, but can’t get anything to play. What are we doing wrong?