I have dealt with a problem where my Amazon Fire TV plays choppy video and audio many times. The cause of this problem can differ depending on how and what you use on the device. I decided to use my experience to create this guide to troubleshoot this issue. Hopefully it helps you.
Video is slow and choppy in all apps
If you are experiencing problems with the video no matter what app you are using, a simple reset might be the trick.
Try resetting the device by pressing and holding the “Select” and “Play” buttons simultaneously until the Fire TV resets.
You can also do the same thing under “Settings” > “System” > “Reset“.
If that doesn’t fix the problem with laggy video, unplug the Fire TV then plug it back in after 10 seconds. If you have a TV that has Fire TV built in, unplug the TV for 10 seconds, then plug it back in.
If even after all of this you have problems, you might want to factory reset Fire TV. To do so, go to “Settings” > “System” > “Reset to Factory Defaults“. From there, enter your PIN, then choose “Reset“.
Video is slow and choppy in one app
If you’re only experiencing video problems in one app, try resetting the device by pressing and holding the “Select” and “Play” buttons simultaneously until the Fire TV resets.
If that doesn’t do the trick, try clearing out the app data using these steps:
- Go to “Settings” > “Applications” > “Manage Installed Applications“.
- Select the problematic app.
- Select “Force stop“.
- Select both “Clear data” and “Clear cache“.
- Now try the app again and see if things improve. If they don’t, you can select “Uninstall” from this same screen, then reinstall the app to see if that solves the issue.
If things still don’t improve with that app, it may be a poorly written app. Some apps receive less attention than others. In that case, the only thing to do is to contact the maker of the app for suggestions.