I have dealt with a problem where my Amazon Fire TV plays choppy video and audio many times. The cause of this problem can differ depending on how and what you use on the device. I decided to use my experience to create this guide to troubleshoot this issue. Hopefully it helps you.
Video is slow and choppy in all apps
If you are experiencing problems with the video no matter what app you are using, a simple reset might be the trick.
Try resetting the device by pressing and holding the “Select” and “Play” buttons simultaneously until the Fire TV resets.
You can also do the same thing under “Settings” > “System” > “Reset“.
If that doesn’t fix the problem with laggy video, unplug the Fire TV then plug it back in after 10 seconds. If you have a TV that has Fire TV built in, unplug the TV for 10 seconds, then plug it back in.
If even after all of this you have problems, you might want to factory reset Fire TV. To do so, go to “Settings” > “System” > “Reset to Factory Defaults“. From there, enter your PIN, then choose “Reset“.
Connect to a 5Ghz Connection
Ensure that you have a strong connection to your network and the Internet. If your Fire TV is connected to a WiFi network, ensure you are connected to a 5Ghz WiFi network. 2.5Ghz networks can have a lot of interference from neighbor’s WiFi networks as well as microwave ovens, baby monitors, wireless speakers, and surveillance systems. 5Ghz wireless networks have more resources available and provide a more reliable connection.
If you do not have an option for a 5Ghz wireless network, it’s time to invest in a dual band wireless router that supports 5Ghz.
Use Google DNS
Some Fire TV users have improved their connection by using Google DNS instead of the DNS settings provided by their Internet service provider. To switch to Google DNS, you’ll have to know how to get into your router settings and change the DNS servers to the following values.
- IPv4: 126.96.36.199 and/or 188.8.131.52.
- IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844.
Video is slow and choppy in one app
If you’re only experiencing video problems in one app, try resetting the device by pressing and holding the “Select” and “Play” buttons simultaneously until the Fire TV resets.
If that doesn’t do the trick, try clearing out the app data using these steps:
- Go to “Settings” > “Applications” > “Manage Installed Applications“.
- Select the problematic app.
- Select “Force stop“.
- Select both “Clear data” and “Clear cache“.
- Now try the app again and see if things improve. If they don’t, you can select “Uninstall” from this same screen, then reinstall the app to see if that solves the issue.
If things still don’t improve with that app, it may be a poorly written app. Some apps receive less attention than others. In that case, the only thing to do is to contact the maker of the app for suggestions.