Captions (or subtitles as some people call it) is a neat feature on the Roku for the hearing impaired or people who just want to watch TV while keeping it quite for the sleeping baby. Roku users may find that the captions feature isn’t working as intended when they try to watch their favorite shows.
In this guide, we’ll cover some troubleshooting steps you can take to fix your Roku or Roku channel when captions aren’t displaying when they should be.
Set Captions Mode to Off
I know it sounds strange, but I have seen several occasions where captions will start working on certain channels when you set the Captions mode to Off. I have personally seen this problem with the Peacock and Disney+ channels.
Follow these steps:
- Press the Home button to get to the home screen.
- Press Left on the control pad to bring up the menu pane and select Settings.
- Choose Accessibility.
- Go to Captions mode and set it to Off.
Once you have turned off captions mode, start playing the video content you were having the captioning problem with, and enable the captioning. You can do this on most channels by pressing the asterisk (*) or button or Down on the control pad on the remote and changing the setting.