If your Amazon Fire TV is laggy or freezing, it may be time to perform a reset. A reset will clear all memory and usually solves any problems you are experiencing with the device. You can reset the Fire TV Stick, Toshiba, Insignia, and box models using these steps.
Option 1 – Force Reset From Remote
Press and hold the “Select” and “Play” buttons on the remote simultaneously until the Fire TV resets. The screen should go black, then show the Fire TV logo. These steps will not clear any data from the device
Option 2 – Reset Via Menus
- Starting from the Home screen of the Fire TV, select “Settings” > “My Fire TV” or “System” > Restart“.
- A screen will appear where you can select “Restart” to proceed with the reset.
These steps will not clear any data from the device
Option 3 – Remove Power
It’s safe to simply pull the power cord from the back of the Fire TV or your TV that has built in Fire TV support, then wait about 10 seconds before plugging it back in. This should fully reboot the device allowing you to continue using it.
My Fire TV still keeps freezing. What can I do?
If the freezing seems to happen only with certain channels or apps, you may want to try uninstalling then reinstalling the channel or app.
You may also want to try a factory hard reset. A factory hard reset will wipe all data and settings from the device and set it back to how it was when you first purchased it. You can do this by going to “Settings” > “My Fire TV” or “System” >” Reset to Factory Defaults“. From there, enter your PIN, then choose “Reset“.