Has your Amazon Fire TV device become frozen and is not responding to the remote? Sometimes the software just locks up right in the middle of using it. You can usually resolve the issue by reseting the device using these steps.
Option 1 – Force Restart Using Remote
Press and hold the “Select” and “Play” buttons simultaneously until the Fire TV resets.
Option 2 – Remove Power
It’s safe to simply pull the power cord from the back of the Fire TV, then wait about 10 seconds before pugging it back in. This should fully reboot the device allowing you to continue using it.
My Fire TV keeps freezing. What can I do?
You may want to try a factory hard reset. This will wipe all data and settings from the device and set it back to how it was when you first purchased it. You can do this by going to “Settings” > “System” >” Reset to Factory Defaults“. From there, enter your PIN, then choose “Reset“.