If your Amazon Fire TV is laggy or freezing, it may be time to perform a reset. A reset will clear all memory and usually solves any problems you are experiencing with the device. You can reset the Amazon Firestick, Toshiba, Insignia, and Fire TV box models using these steps.
Option 1 – Force Reset From Remote
To reset Fire TV from the remote:
Press and hold the “Select” and “Play” buttons on the remote simultaneously until the Fire TV resets. The screen should go black, then show the Fire TV logo. These steps reboot the Fire TV and will not clear any data from the device.
Option 2 – Remove Power
It’s safe to simply pull the power cord from the back of the Fire TV, then wait about 10 seconds before plugging it back in. This should fully reboot the device allowing you to continue using it.
My Fire TV still keeps freezing. What can I do?
If the freezing seems to happen only when using certain channels or apps, you may want to try uninstalling then reinstalling the problematic channel or app.
You may also want to try a factory hard reset. A factory hard reset will wipe all data and settings from the device and set it back to how it was when you first purchased it. You can do this by going to “Settings” > “My Fire TV” or “System” >” Reset to Factory Defaults“. From there, enter your PIN, then choose “Reset“.
Alternately, you can press and hold “Right” and “Escape” on the remote to force a prompt to factory reset the Fire TV.
Is there a way to factory reset Fire TV without the remote control?
Your best option would be to use the remote control feature in the Amazon Fire TV app. The app is free and available for download to your Kindle Fire, Apple, or Android device. You can also plug a keyboard into the USB port to navigate. I go into more detail about this here.