Users of the Amazon Fire TV device may sometimes find themselves stuck on a screen that says “Unable to update your Fire TV Stick” with no way to get out of it. Try these steps to get you back up and enjoying your Fire TV device.
Some Amazon FireTV or Firestick users may experience a problem where the device starts to boot, but never loads the Home screen. The Fire TV logo appears, and everything seems to be starting fine, but it just never displays Home and sits there at a black screen. This guide will help troubleshoot this issue.
A common problem may occur with the Amazon Fire TV Stick (Firestick) where it throws an error when you’re trying to stream video that says:
“Home is Currently Unavailable – We are unable to connect to Amazon services. Please Check your Internet connection or try again later.”
It then provides a button to “Go to Network Settings“.
Use these steps to fix the problem.
This weekend I sat down to watch a movie on the Roku box. When I attempted to purchase and watch the movie on Amazon Instant, it threw an error on the screen that said “HDCP Error Detected“. I have seen this type of error before, but that time it was a blue and white error screen that said “HDCP unauthorised. Content disabled” and took up the entire screen. They are both caused by the same issue.
When the remote control won’t pair with the Amazon Fire TV, try this series of troubleshooting steps. Hopefully it will fix the problem.