Fire TV: Fix “Home is Currently Unavailable”

A common problem may occur with the Amazon Fire TV Stick (Firestick) where it throws an error when you’re trying to stream video that says:

Home is Currently Unavailable – We are unable to connect to Amazon services. Please Check your Internet connection or try again later.

It then provides a button to “Go to Network Settings“.

Use these steps to fix the problem.


Check For Outage

This error can sometimes occur if there is a problem with the services at Amazon. Check here to verify that the problem is not a widespread issue on Amazon’s end. If many other users are experiencing the same problem, you’ll just need to wait until Amazon fixes the issue on their end.


Soft Reset Fire TV

Perform a soft reset on the Fire TV. Try pressing and holding the Center button while pressing and holding the Play button for more than 5 seconds until the Fire TV restarts.
Fire TV Remote Reset Buttons


Reset Wired Connections

Try to reset anything that is holding a connection using these steps.

  1. Disconnect power from the Fire TV Stick for 20 seconds, then plug it back in.
  2. Disconnect the Fire TV Stick from the HDMI port on the TV for 10 seconds, then plug it back in.
  3. Unplug power from your wireless router for 30 seconds, then plug it back in.

If the problem happens regularly, you may need to use a new HDMI cable with your devices or try a different HDMI port on your TV if possible.


Deregister Amazon Account

If the above two fixes did nothing for you, try these steps to redo the registration of the Fire TV.

  1. From the Fire TV menu, select “Settings” > “My Account” > “Amazon account” > “Deregister“.
  2. Confirm your selection by selecting “Deregister” again.
  3. When the registration page loads, sign back in using your Amazon account to re-register the device.

These steps should reset all connections to your Fire TV Stick so it can start fresh again. Hopefully you will no longer experience the “Home is currently unavailable” message and can stream video again.

FAQ

How can I fix this problem without a remote control?

Your best option would be to use the remote control feature in the Amazon Fire TV app. The app is free and available for download to your Kindle FireApple, or Android device. You can also connect a USB keyboard to your device.

38 thoughts on “Fire TV: Fix “Home is Currently Unavailable””

    • Could you please help me with my fire stick .as I’ve lost all connection .I’ve disregestered but now can’t get my network to come up

      Reply
    • Fire TV was working fine and then Amazon done something and I’ve lost everything keeps popping up oh no live stream it up and try again later been going on for three days now what do you do

      Reply
      • Are you able to perform a factory reset? If you’re stuck on a screen, try holding the “Back” button and “Right” on the control pad for 15 seconds.

        Reply
  1. Am trying to connect an old Amazon Fire stick to a different TV…when all is connected, it tells me Home is Unavailable…I tried resetting stick by holding down center button and play button simultaneously but nothing happens. The TV/remote does not allow me to move over to Settings or Network Settings…how do I get to Settings?

    Reply
  2. Yes, this often works, but having to do it 12 times each evening is a pain I’m not willing to put up with much longer. Router sits right beside the firestick. I can switch the source over to there smart TV and all apps and immediately work fine. My laptop and phone are having no worked issues. We have a Roku in the bedroom and it very rarely locks up. I want to love the Firestick, but I’ve got to find a fix for this issue. By the way, it happens when first being turned on about 50% of the time and I’m not using some poorly written app the other times it happens. Usually Prime, Hulu or Netflix.
    Any thoughts on a more permanent fix would be greatly appreciated

    Reply
    • Honestly, I think the Fire Stick is not a good piece of hardware. Ours locks up or crashes on me several times a week as well. We had one before that arrived DOA. They sent a replacement that stopped working after a day of use. I always recommend the Roku.

      Reply
      • fire sticks have an overheating problem.try going to settings and restart your firestick.some people remove the outef case to let heat escape. some remove the case and drill holes in the case to solve heat problem .idont know why amazon doesnt sell them with the holes already drilled.

        Reply
  3. Problem started after last mandatory update from amazon. no way to stop this madness. I have tried every restart and no response from remote or prime unit. Keep unit powered down when not in use and don’t allow any update if you have the chance.

    Reply
  4. I have 4 fire sticks and all work fine on all television but my roku tv I purchased. It was working fine for 2 days now it say home is currently unavailable on each of my fire sticks .all of them
    Work fine on all other televisions.

    Reply
  5. Oh my God, thank you! I can’t believe I didn’t watch TV in my bedroom for a week, and all I had to do was push 2 buttons.

    Reply
  6. Here’s another solution that worked for me: Had the same problem. Tried all recommended suggestions but none worked. After hours of troubleshooting, this is what I done to resolve the issue. When asking for wifi information, go to advance setting, manually enter, ip address. gateway, subnet and DNS. I used google public dns and the firestick connected right away. Problem solved.

    Reply
    • Paul – having the same problem hourly. Tried all resets and it works only briefly.
      I never am asked for WiFi informative…. where is the advanced setting you speak of- can’t seem to find under Firestick settings option. Should I be looking on my Mac?
      Thx- any help appreciated!
      smc

      Reply
    • Yo Paul! Genius! That trick worked for me. Thank you, much appreciated! I added some additional notes from my exp.-Z

      In Network settings, highlight/select network with connectivity problems and press the (triple line?) menu button to ‘forget’ the network. Under the list of networks, its status should now change to Available. Instead of clicking it, keep scrolling to bottom and choose Join Other Network. Here it asks for a network SSID (used the same SSID from above in the list of networks). Next step, it asks the Security Type (My case it was WPA/WPA2 PSK). Once you select the type (check mark shows up) click on Next, where it will ask you to Enter Password for … . Notice there is a new (smaller) button (Advanced) which shows up in between the Previous and Next buttons.

      SPECIAL NOTE: enter the correct password for the SSID but (important!) instead of clicking Next click Advanced instead. If the SSID/pwd is correct it lets you click the button, if not it keeps asking for the correct password.

      In the Advanced settings, enter the desired IP address, gateway, prefix (or Subnet Mask), and DNS servers for your firestick internet connection.

      I didn’t care what the IP address was, so I chose a random open IP address on my LAN/Home network (normally, what DHCP takes care of on my home network) and used the same settings as my other firestick. (lots of subnet to prefix conversion tools online… most will use 24 which is the prefix val for 255.255.255.0 subnet mask).

      Immediately upon saving, a new connection was attempted, and -boom- connectivity was restored! Very nice trick thank you for sharing!

      NOTE: I have another firestick same specs bought same time was not having connectivity issues so I felt pretty confident it was something to do with this firestick itself (and hopefully something I could fix). That helped eliminate (potentially) a lot of other work identifying the source of the problem.

      Reply
  7. After selecting favorite music from spotify, I opt for home screen. After playing some tracks, the fire stick stops working . How can I te solve the issue.

    Reply
  8. These fixes work for me also, but like some others have already said, it continues to happen. I’m glad I can easily fix it when it happens, but hate the fact that it happens anywhere from 5 to 7 times every night. Is there something I can do to stop it from happening all together?

    Reply
    • The HDMI connection between the TV and the HDMI port would most likely be the issue if it happens several times per day. I would get a new HDMI cable or try a different HDMI port on your TV if that is at all possible.

      Reply
  9. I have 4 TV’s and each one has a fire stick installed. Problem is that we haven’t used the fire sticks in a couple years and I also have a new router and modems which the fire sticks aren’t able to connect to the new wifi network. I’ve tried doing the restart and it’s not working. I cannot get to the Home Screen to change setting.

    Reply
  10. Thank you so much for your advice. Deregistering my firestick has fixed it, I’m once again connected. Your help is really appreciated.

    Reply
  11. Great tips but alas did not work for us — soft reset, unplug HDMI connection, power, modem power and then deregistered and now can’t connect to network. Sigh. purchased two Fire sticks one month ago – the other works so I know not a wifi issues. Sadly can’t connect to wifi and at a loss as to what to do.

    Reply
  12. My issue isnt with the stick, it just says that it cant connect to the server. I’ve done everything from unplugging it to resting it the settings and the remote and nothing happens. What do I do?

    Reply

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